Current Resident FAQs
When is my rent due?
Rent is due on the 1st, late on the 2nd and tenant has until 11:59 pm on the 3rd to pay without penalty. After 11:59 pm on the 3rd, the tenant will be charged a late fee.
How much are late fees?
After 11:59 pm on the 3rd, the tenant will be charged a ten percent (10%) late fee. These late fees are entered into our system automatically. Late fees will continue to accrue $10 per day until rent and all late fees are paid in full.
What happens if I have a returned check?
Tenant will pay Landlord $50.00 for each payment Tenant tenders to Landlord that is returned or not honored for any reason by the institution on which it is drawn, plus any late charges until Landlord receives payment in full. Tenant must make any returned payment good by paying such amount(s) plus any associated charges in certified funds.
Can I repaint the interior of the property or make other changes?
NO painting will be done on or about the Premises without the prior written consent of Landlord. Any changes that you wish to make must be approved in writing by Southbay Group and are then your responsibility to maintain (e.g. shower head replacement, cabinet pulls). Property must be left in original condition upon move-out. Any item that you install remains with the property upon move-out.
Who is responsible for the yard maintenance?
At our four-plex multiple-unit family dwellings, Southbay will maintain the yard. At our single-family homes, it is the tenant’s responsibility.
Who is responsible for changing the A/C Filters?
Southbay maintenance will access the property between the 1st and the 10th of every month for preventative maintenance and air conditioning filter changes. You will receive a text message the day before, notifying you of impending access.
How many vehicles can I have at my home?
Our four-plex properties can accommodate up to two titled, registered passenger vehicles per apartment. No boats, RVs, motor homes or untitled/unregistered vehicles are allowed on any of our properties. The vehicle limit at our duplexes or single family homes will depend on the property.
May I allow someone to move-in with me?
Tenant may not permit any person to stay on the property longer than seven days without Landlord's written permission. We do not allow any person not listed on the lease to reside on the property and all occupants older than 17 years of age must sign a lease.
Who is responsible for pest control?
Southbay exterminates the property prior to move-in and quarterly. If the tenant’s behavior leads to a pest infestation, it becomes the tenant’s responsibility to cover the costs of extermination. A dog-induced flea infestation or cockroach problems caused by the tenant’s messiness are examples of tenant-induced infestations.
Prospective Resident FAQs
Are utilities included in my monthly rental amount?
No. The tenant is responsible for payment of all utilities and must transfer utilities into the tenant’s name prior to move-in.
Do you allow smoking?
We do not allow smoking inside our properties. Proper disposal of cigarette butts is required to avoid clean-up fees.
Are your properties pet-friendly?
Yes, we are pet-friendly, however, there are restrictions regarding size, number and type of pets depending on the particular property. A non-refundable pet deposit and pet agreement is due before allowing any pet on the property.
What is the application process?
We do not show any properties without an approved application on file. Please be mindful as we receive many applications that are in various stages of the approval process. Southbay Group properties generally do not stay vacant for an extended time. Just because your application is approved, does not mean the unit will be held for you. Once a showing has occurred, you will have the opportunity to place a holding deposit on the property.
We require a stable job history of more than 1 year at the same job and stable verifiable landlord history (living or renting from family does not count).
Complete application online. Incomplete applications will slow the process. Complete the tenant/employee section of the verification release forms. Either email them back to firstname.lastname@example.org or fax them to 512-715-9444.
Once we receive your completed application, we will do the following:
1. Process your application
2. Review your credit report
3. Review your criminal report
4. Verify your employment
5. Verify the last 5 years of residency
6. Contact the property owner for final decision
7. After reaching a decision on your application, we will contact you immediately.
The entire process may take up to 10 days
How much is the pet deposit?
The nonrefundable/nontransferable pet deposit is $250 for the first animal and $150 for each additional. There are pet restrictions and breed restrictions discussed in the lease.
How much is the deposit?
The refundable property damage deposit is equal to one month's rent. In addition, there is a refundable cleaning/yard deposit of $250. Upon move in, your home will have been professionally cleaned, the yard maintained and free of debris. We expect you to leave the property in the same clean condition upon move out. You will be provided with a checklist of items completed for you prior to move in and our expectations upon move out.
How long is your lease?
Our leases are generally no less than 12 months.
What if I want to break my lease?
A lease is a legal contract, and in most circumstances it cannot be ended. If you move out before the expiration of your lease and don't pay the rent for the remaining months, you may be sued for the uncollected rent. Broken leases affect your credit and ability to lease in the future.
What if I want to place a "hold" on a property?
To place a "hold" on a property, you must first have an approved application on file. You must submit the full property damage deposit amount in the form of cash or cashiers check. No personal checks or money orders are accepted. The remaining deposits (cleaning and pet) will be due at key delivery.
Do you require renter's insurance?
We require renter's insurance with liability coverage of a minimum of 300K naming Southbay Group as an additional insured. Renters insurance provides protection against your personal property loss in the event of a fire, burglary, etc. Renters insurance won't pay to fix the house or apartment building if it's damaged.
Personal liability renter's insurance policies may cover bodily injury and property damage to others caused by your actions or negligence. Any number of things could potentially cause a lawsuit, from accidentally scalding someone with hot coffee, serving alcohol to someone who later causes a car accident or dog bites.